Prima Transfer

FAQ

01. How to find my transfer / driver after arriving to Bucharest Otopeni or Baneasa Airport ?

As you leave the Bucharest Airport luggage collecting area your designated driver will be standing in the passengers arrival corridor, in front of Information Office holding a sign with your name on it. To confirm your identity present to the driver your booking voucher that will be sent to the email address you specify in the online booking form.


02. Are the Prima Transfers prices per transport or per person?

All prices shown in this website are final and per car transfer , not per person. If you choose a two way airport transfer - for arrival and departure flights - we will offer you a 10% discount from the total price transfer.


03. How can I pay for my car / mini bus transfer ?

When booking you can choose to pay later in cash to the driver - Euros or RON only - or you can choose to pay online through our secure online system,  with your credit card, after finishing your booking you will be presented with the instructions for the secure checkout. To know more about how we handle the online payments please read the "Payments" section in our terms & conditions page.


04. How to know if my transfer is confirmed and that a driver will be there?

Simple. After submitting your booking our online reservation system will automatically process your transfer request for availability and issue a confirmation voucher on your behalf with all your Bucharest Airport transfer details and instructions. Normally this process takes seconds to complete and a corresponding vehicle and driver will be automatically assigned for your request. The booking voucher will be sent to your specified email address and you must present it to driver on the transport day to confirm your identity.


05. The transfer was confirmed but I did not receive the voucher by email. What to do?

Sometimes the email containing your booking voucher can take more time to arrive depending on momentarily network delays. If you feel to have waited long enough and you're certain to have typed your email address correctly in the booking form, start by checking if the email inadvertently went to your spam box. If none of this works and you suspect that it's a problem on our side please contact us directly to report the situation - we will assist you from there.


06. How can I cancel or make amendments to my Prima Transfers reservation?

To cancel your transfer use the cancellation link in the booking voucher that was sent to your email address and follow the simple instructions.
To make amendments to your transfer details you must first cancel your previous reservation and then submit another booking on this website with the correct information.
Online payments refund policy: if you cancel your Prima Transfer you will be refunded within a week for the total amount paid.


07. What happens if my arrival flight is delayed?

No need to worry. We always check your flight status directly with Bucharest Otopeni or Baneasa Airports control and will wait until your flight arrives at no extra charge.


08. Do you provide baby seats / children booster seats / infant carriers?

Yes. The costs are 5 euro for airport transfer or 10 euro for intercity / international transfer and they must be requested in the optional "Children Safety" section in the online booking form. When choosing this option you should also specify the respective ages so we can provide the most adequate equipment.


09. How much luggage can I carry? What is your luggage policy?

Each passenger is expected to carry no more than two standard size luggage items. If you're carrying extra or special luggage such as golf bags please don't forget to mention it on the "Special Remarks" field in the booking form so we can make the necessary arrangements and provide you with a suitable vehicle.


10. Can I carry pets in the transfer vehicle? What is your animal transportation policy?

You can carry pets or other animals in our transfer vehicles at no extra cost as long as they are in proper carrying boxes. The box containing the animal will always be accommodated in the back of the vehicle together with your luggage. For that reason you must notify us in the "Special Remarks" field of the booking form that you'll be carrying animals so we can provide a transfer vehicle with an open luggage space on the back.


11. I need Prima Transfers for the present day. Can I book it online?

No. We only accept online bookings for the next day or later - local time (UTC/GMT).
For "last minute" transfers you must contact us directly. Please note that we cannot guarantee your request will be fulfilled and an urgent service tax may be applied to your final price.


12. Are the passengers and luggage insured?

Yes. All passengers and their luggage are insured during the  Airport or Intercity transfer.


13. Is the Bucharest Airport transfer  or Intercity transfer direct or do we stop en-route?

Direct. All our Prima transfers are private and door-to-door. We do not operate as an airport shuttle transportation service - we provide transfers for your party only.

14. I cannot find the answer to my question. What should I do?

Feel free to contact us directly for support.